Frequently Asked Questions

Customer Support

1. How can I contact customer support for assistance?

You can reach our customer support team by phone, email, or live chat. Visit our website for specific contact details and operating hours.

2. What should I do if I am not satisfied with the support provided?

If you are not satisfied with the support received, please ask to speak with a supervisor or escalate your concern to our customer support manager. We are committed to resolving any issues to your satisfaction.

3. Is there a way to provide feedback on my customer support experience?

Yes, we welcome your feedback on your customer support experience. You may receive a survey after your interaction with our support team, or you can email us directly with your comments and suggestions. Your feedback helps us improve our services.

Shipping and Returns

Where do you ship?

We ship all over North America, bringing quality and environmentally friendly baits wherever we can!

What is your return and exchange policy?

Please send us an email to see more about warranty information.

When can I expect my refund?

Please send us an email for more information as ever scenario is different.

Warranty Information

Rugged Tackle must be sent pictures along with a video showing what has happened to the product. It will then be subject to the discretion of Rugged Tackle staff to determine if it is a valid warranty claim or not. If a product is validated to be a defective product, a warranty claim will be put in with the manufacturing company. The customer is then liable for the customs payment of the ced warranty and shipping costs to return the product. 

Updating your Order

Can I cancel or edit my order?

Yes, Just give us a call or send us an email right away updating your order! After 48 hours the order/preorder will be captured and placed then it cannot be canceled.


If you have any products that are on pre-order, fulfillment of the entire order could take up to 5-7 business days or you will be contacted with more information. Products that are in stock will be shipped within 2 business days. If you have any questions about this please feel free to reach out!