Package Theft Protection is an optional service provided and funded by Rugged Tackle. When selected before checkout, it costs 1.5% of your merchandise subtotal, as displayed in your cart.

What’s covered

Protection covers purchased items stolen from the delivery location after the carrier confirms delivery to the shipping address on your order. Protection must have been purchased with that order before shipment.

Reporting a missing package

Contact Rugged Tackle at ruggedtackle@gmail.com within 7 calendar days of the carrier’s recorded delivery date.

Before submitting your claim, check around the delivery location and with household members, neighbours, or building staff. Review any delivery photo provided by the carrier.

Include your:

• Order number and contact email.
• Tracking number.
• A brief explanation of what happened.
• Any available delivery photos or other supporting information.

You may report the issue immediately. We may allow up to 48 hours after the delivery scan to check whether the package arrives before completing our review.

How claims are reviewed

Rugged Tackle reviews each claim and may request reasonable supporting information, including confirmation of the delivery address and a signed statement describing the missing package.

A delivery scan alone does not establish that theft occurred. We may work with you and the carrier to clarify what happened.

Approved claims

For an approved claim, Rugged Tackle will replace the covered stolen items and pay standard replacement shipping to the original address.

If a covered item is unavailable, we will refund the amount paid for that item, including applicable taxes, to the original payment method. Refunds reflect any discounts applied to the original purchase.

The service does not provide both a replacement and a refund for the same item.

What this service doesn’t cover

• Packages lost in transit or items damaged during shipping.
• Delivery delays.
• Delivery to an incorrect address supplied at checkout.
• Items missing from inside an otherwise received package.
• Theft occurring after you or your authorized recipient has taken possession.
• False claims or losses already fully reimbursed by another party.

For delivery problems outside this service, please contact Rugged Tackle so we can help under our regular policies.

Cancelling protection

You may request cancellation and a refund of the protection fee before your order ships. If we cancel your entire order before shipment, we will also refund the protection fee.

After shipment, the protection fee is non-refundable except where required by law.

Your existing rights

This optional service adds package-theft protection. Purchasing or declining it does not limit any rights or remedies available under applicable consumer law.