Refund policy

Return Policy

Eligibility

• Items must be unused, unaltered, and in original packaging with all tags attached.
• Proof of purchase is required.
• Sale items, clearance items, and gift cards are not eligible for return.

How to Start a Return

1. Email us at ruggedtackle@gmail.com with your order number and reason for return.
2. Wait for approval and return instructions—returns sent without prior approval will not be accepted.
3. If your item is defective, damaged, or incorrect, we will provide a prepaid return label.
4. For all other returns (change of mind, wrong item ordered), customers are responsible for return shipping costs. Us based customers are also liable for duties and taxes on the return. 

Refunds

• Refunds are processed to your original payment method within 10 business days after your return is received and inspected.
• Shipping charges are non-refundable.

Exchanges

• Exchanges are handled as returns and new purchases. Return your item for a refund, then place a new order.

Damages & Issues

• Please inspect your order upon delivery and contact us immediately if there are any issues (defective, damaged, or incorrect items).

Warranty Claims

• Send photos and a video showing the issue to ruggedtackle@gmail.com.
• Valid claims will be submitted to the manufacturer. Customers are responsible for customs and shipping costs on warranty returns.